MEPCO Complaint Center – Online Complaint Registration

In 2023, the Multan Electric Power Company (MEPCO) introduced an innovative solution to assist customers. They established a high-quality helpline system to address complaints promptly and ensure customer satisfaction. If you encounter any issues with your electricity, simply reach out to the MEPCO Complaint Center. 

If you need to contact MEPCO, you have a few convenient options. You can call their online complaint registration number at 0800-63726. Alternatively, you can send a brief message to 8118. For general inquiries about your area’s load shedding schedule, new connections, or any other electricity-related matters, simply dial 118.

The MEPCO team in Multan is committed to promptly addressing your concerns and providing the information you require.

If you’re facing problems like frequent power cuts, incorrect billing, inconsistent electricity supply, or transmission issues, don’t worry—MEPCO (Multan Electric Power Company) has your back. You can easily get in touch with them using the official MEPCO complaint numbers

1. 061-9210334
2. 061-9210389
3. 061-6784815

But that’s not all! If you have questions about unexpected power outages or need to file a complaint, reach out to the Regional MEPCO Complaint Cell at MEPCO Headquarters. Here are the helpline numbers you can use

1. 061-9220217
2. 061-9220313
3. 061-9220314
4. 061-9220169

At MEPCO, electricity consumers in the 13 southern regions of Punjab receive top-notch customer service. If you’re in Multan and have energy-related concerns, simply send an email to MEPCO at the following address: complaint———————).They’re dedicated to assisting you.

If you don’t receive a prompt response or if your electricity issues remain unresolved, don’t worry!Consider the PITC Portal as an alternative solution. The Punjab Information Technology Company is proactively tackling electrical energy challenges and working towards their resolution

1. Dial 118 directly: You can call this number to register your complaint.
2. Send a quick message to 8118: If you prefer texting, you can use this number to communicate your issue.
3. Email: Drop an email to [email protected] with the details of your complain

Additionally, if you require further assistance, you can reach out to the Head of Quality Assurance at PITC. They’re dedicated to helping you resolve any concerns.

For electricity-related issues, consider this handy tip: Before stressing over a billing mistake, try using an MEPCO bill calculator

If you need to register a complaint with MEPCO (Multan Electric Power Company), follow these steps:

1. Visit the official website of the Customer Complaint Management System by the Power Information Technology Company (PITC).
2. Search using your customer reference or mobile number (make sure it’s 12 digits for mobile and 14 digits for reference number).
3. Fill out the customer information form, providing details like your name, CNIC (national ID), address, and contact number.
4. Specify the nature of your complaint, whether it’s related to power supply, transmission, load shedding, billing, or meter installation.
5. Describe your complaint in detail, including relevant dates, times, and locations.
6. If needed, attach any supporting documents or evidence.
7. Submit your complaint.

The MEPCO complaint cell’s customer care center is committed to efficiency and will promptly address your concerns. You can also reach out to them via phone at 0800-63726 or by sending a message to 8118

Do you have a pressing concern, a complaint, or innovative ideas to share? “Welcome to MEPCO! Our committed team is ready to support you. If you need assistance, don’t hesitate to contact us through our staff telephone directory. Your solution is just a phone call away

MEPCO Staff Designation	Office Phone Number-Extension	Mobile Number
MEPCO Chief Executive Officer (CEO)	061-9220222	0345-4401111
Personal Assistant (PA) to CEO	061-9220222-2002	0333-6142149
P.A/C.O	061-9220205- 2005	0300-9632289
Staff Officer	061-9220205-2005	0300-8730910

Electricity theft remains a pressing issue in Pakistan, significantly impacting our society and economy. Despite efforts to address it, the problem persists, affecting both individuals and industries. Let’s delve into the details

Magnitude of the Problem

• In 2018, power theft in Pakistan was estimated to be worth a staggering Rs 53 billion. Unfortunately, this figure has likely increased since then1.
• Circular debt, which reached Rs 2.3 trillion, exacerbates the crisis. This burden falls heavily on ordinary citizens who struggle to comprehend such astronomical numbers.

Who Is Involved

• Electricity theft isn’t limited to influential individuals; it’s pervasive across all strata of society.
• The infamous  “kundda system” is the primary source of load shedding in Karachi. Despite being illegal, many continue to consume electricity without payment, resulting in significant financial losses.
• Utility companies resort to “recovery-based load shedding,” penalizing areas with low revenue recovery. Unfortunately, this approach affects law-abiding customers as well.

Impact on Citizens

• Load shedding disrupts daily life, particularly for those in low-income areas who cannot afford generators.
• During the pandemic, extended power outages (up to 17 hours a day) left people without the option of seeking relief in air-conditioned spaces.
• Schools, colleges, and small businesses suffer due to power theft by select individuals and communities.

1. Class Divide
   • Households in higher-income brackets experience less load shedding, widening the gap between social classes.
2. Mitigating Measures:
   • Utility companies have set up channels to report power theft.
   • However, sustained efforts are necessary to combat this persistent challenge.

As responsible citizens, let’s remain vigilant and report any suspicious activity related to electricity theft in our neighborhoods. Together, we can contribute to a more equitable and efficient energy system.

In Multan, the Electric Power Supply Company (MEPCO) is committed to tackling electricity theft head-on. They’ve implemented a stringent system called the Central Complaint Management System (CCMS) to address this issue. If you happen to witness power-stealing activities around you, here’s what you can do:

1. Dial the Toll-Free MEPCO Complaint Number: Call 0800-84338 to report any suspicious electricity theft. The customer representative on the other end will guide you through the process.
2. Provide Essential Information: Be prepared to share details such as the location of the incident, the meter number involved, and your own identity. Once you’ve given all the necessary information, feel free to hang up. Your message will be received by MEPCO.
3. Together, We Can Make a Difference: By reporting electricity theft, we contribute to maintaining a smooth energy system and ensuring fairness for all.

If you’re an electricity consumer in Multan, MEPCO is here to assist you. You can easily reach out to them using their complaint numbers and email address for various services:

1. Load Shedding Schedule: Find out when power cuts are scheduled.
2. MEPCO Management Information System (MIS): Get information about this system.
3. Meter Connection Status: Track the status of your meter connection.
4. Policy Documents and User Manuals: Access relevant documents.
5. WAPDA Wiring Issues: Resolve any problems related to faulty wiring.
6. MEPCO Complaints: Keep tabs on your complaints.
7. Emergency Training: Learn about handling sudden emergencies.